GREEN · Keep connected
Things seem as usual. Stay connected, ask how they are and keep listening.
ANNEARDZI GLOBALA simple guide for everyday life
Traffic Light Framework
Notice what has changed. Respond with care. Connect to the right help.
When someone close to us goes quiet, we may rush to give advice. This guide helps us pause and choose a safer first step. It is for family, friends, neighbours and colleagues.
Want to see what you learn?
Answer the before survey first. Then read the colour guide below and answer the after survey. Both use the same seven easy questions.
The three colours
Check the colour before you react.
YELLOW · Check in gently
You notice a change, such as someone withdrawing. Speak privately: ‘Are you okay? I’m here to listen.’ Give them space to talk and offer help.
RED · Put safety first
If someone says they may hurt themselves or there is immediate danger, stay with them and get urgent help. In Malaysia, call 999 for an emergency.
The colours describe a situation, not a person or a medical diagnosis. A situation can change. When you are unsure about safety, seek help.
Remember NRC
Notice · Respond · Connect
- NoticeSee what has changed from their usual behaviour, without guessing why.
- RespondAsk calmly and privately. Listen first, without scolding or judging.
- ConnectOffer suitable support. If safety is at risk, get urgent help.
Ready to answer again?
Use the six-digit code from your before survey. Your answers stay anonymous and help us understand whether this guide is clear.